You can reach us through our 'Contact us' page in the menu. We're open to any questions or concerns you may have.

We sincerely apologize if that happens, it’s rare but possible during shipping.

Simply send a photo of the damage, put it back in the box and ship it back to us for a full refund.

We can modify or cancel orders if you contact us during our open hours and within 12 hours of purchasing.

(Open hours: 7AM-7PM Mon-Sunday)

After that, your order is sent for processing and can’t be changed — but you can still return it after it arrives if needed.

Woah, that's a lot of questions friend, let me answer one at a time. Currently we ship to UK and USA but we are looking to ship worldwide soon. We offer £1.50 shipping on all products and entirely free shipping on all orders over £45. Almost all products arrive in less than 2 weeks, however some extra large items may take longer.

Yes! We own multiple accounts but we are the official Sanctuary store behind the viral videos you saw on TikTok.